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Stricter regulations for financial organizations are driving the need to record customer interactions even at the branch level. The need for effective compliance coupled with a challenging economic climate requires branch offices to integrate technology solutions which address current regulations while reducing total cost of ownership (TCO).
NICE's Branch solutions are an industry leading offering empowering branches to comply with the latest governmental and internal corporate regulations effectively, reliably and economically. The solutions are highly cost effective to significantly lower TCO.
NICE's Branch solutions enable recording, monitoring, and managing customer interactions for organizations with multiple branches. By implementing the solutions using VoIP technology, branches can expand their recording capabilities while significantly reducing costs.
NICE supports both centralized and distributed solutions:
- Centralized solutions has minimal footprint in the branches, hence are easier to install and maintain. On the other hand, these solutions are using a lot of WAN resources and dependent on WAN connectivity.
- Distributed Solutions are installed at the remote site, and resilient to WAN connectivity and low bandwidth.
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