NICE Systems - Analyst Perspectives

Gartner research is available at www.gartner.com

Gartner Magic Quadrant for Workforce Optimization, October, 2009.
"NICE is positioned in Leader's quadrant based on ability to execute and completeness of vision.
Gartner defines leaders as those companies that "provide functionally broad and deep WFO software portfolios that can be deployed and supported globally. They are suitable for all sizes and complexities of enterprises and have broad industry coverage. Revenue is strong, and new references are readily available."
Jim Davies, Research Director

On Interaction Analytics Solution as a Hosted Service, June 2009
"Implementing a customer insight strategy that includes an interaction analytics capability can be an important differentiator for organizations focusing on the customer experience and associated goals like satisfaction and retention. The ability for these solutions to be available as either an on-premise, hosted, or managed service deployment provides important flexibility for organizations with either budgetary or resource constraints."
Jim Davies, Research Director

Gartner Magic Quadrant for Real Time Fraud Detection, July 2009
Actimize positioned in the Leader's Quadrant
"Real-time transactions, such as wire transfers or real-time faster payments (recently introduced in the UK banking sector) demand that that real-time risk assessments be made in seconds or subseconds to fulfill a transaction request. Only a few software providers have proven this capability in the field at large complex client implementations."
Avivah Litan, VP Distinguished Analyst at Gartner

On NICE Packaged Business Solutions, August 2008
"A package of tailored business solutions that is based on analytics is essential if an enterprise is to retain customers. Namely, an understanding of the customer's intentions and analyzing the customer experience are often ignored as part of many CRM initiatives, but they cannot be avoided. Understanding and managing the customer's intentions, expectations and experience is the next generation in CRM. And providing such a package is a key element of achieving this goal."
Michael Maoz, Research Vice President